Go Simpler
Go Safer
Go Tier 3
Every Organization is Different
We partner with organizations across various industries, including SMBs, nonprofits, local governments, and retail chains. Our clients range from a few users to over 2,000.
Whatever your needs may be, we'll tailor our white-glove service to fit your organization.
The Tier 3 Difference
White-Glove Service
We invest in local talent, comprehensive tool stacks, and fast ticket resolution times. More than 70% of tickets are closed on the first interaction.
Your Client Success Manager will personally follow up on all tickets that receive less-than-perfect feedback.
Tier 3 Services
STANDARD '25
Standard '25 is everything most organizations need. We provide all-inclusive support, so there are no surprise bills, no blaming other vendors ━ no issues. We become your IT department and help you build, maintain, and plan. We provide your organization with white-glove, concierge service and 24/7 support.
Ideal for organizations that don’t already
have an in-house IT department
CO-MANAGED '25
Co-Managed ‘25 is our fully customizable solution for growing organizations with evolving IT needs. We’ll partner with your existing IT team and tailor our services and level of involvement to ensure a seamless and efficient partnership. We’ll work together to meet your organization’s unique IT requirements, expectations, and goals.
Ideal for organizations with an in-house IT
team who need additional support
SECURITY+ '25
Security+ ‘25 leverages the proactive,
hands-on oversight of a Managed Security Service Provider (MSSP) to protect their intellectual property, business processes, and clients’ sensitive information. This layered, threat-hunting security plan allows organizations to focus on what matters and use their security-oriented mindset as a competitive advantage.
Ideal for organizations that want real-time
visibility into security threats in their environment
CYBER LIABILITY GUARD '25
Cyber Liability Guard ‘25 is a Compliance as a Service (CaaS) offering for all organizations, big and small. We don't believe in "close enough." From HIPPA to cyber insurance policy requirements,
we’ll provide the tools, experience, and guidance you need to ensure your organization is top-down compliant.
vCSO '25
vCSO ‘25 is for organizations of all sizes that recognize the need to evolve with today’s heightened risk landscape. A virtual Chief Security Officer is a critical addition and key advisor to your leadership team. By providing critical insight and strategic guidance, we’ll help spearhead your organization’s transition from security-minded to security-centric.
Ideal for organizations who are looking to
develop or enhance their security program
Tier 3 Technology Solutions is a trusted provider of Managed IT Services and Cybersecurity Solutions. White-glove IT support and tailored cybersecurity services for businesses, nonprofits, and government organizations.
Poor service has become the norm in the IT Support industry. We’re not built that way. We’re built around an idea. A belief. At Tier 3 Technology, we’re committed to a higher standard of IT Support. Awesome IT Support demands commitment, consistency, and an insatiable appetite for improvement.
Our commitment to quality over quantity is what separates us from our competitors. It defines who we are and drives every decision we make. It allows us to be selective in our partnerships and maintain high standards when recruiting talent. Most importantly, it creates the best possible experience for our clients.
The metric we value most will always be our client retention rate. We’re committed to industry-leading response times, white-glove service, and concierge cybersecurity solutions. Our core focus is simple. We’re passionate about providing the ultimate experience for our clients.
At Tier 3 Technology, we believe in a higher standard of IT Support. Our passion is and always will be the health, sustainability, and success of our most important assets: our relationships with our clients.
Start the Conversation. Open communication and a shared vision are the foundations of a strong partnership, and we’re firm believers in culture fit. We’re eager to get to know you, discuss your vision and goals, and schedule a quick initial consultation. Think of this as the “interview” process: this is a chance for both of us to learn more, ask questions, and get to know each other.
Simpler. Safer.
Transparency is everything.
Our upfront pricing is higher because we offer a premium level of service with no surprise add-ons to your monthly bill. This doesn’t mean you’ll spend more. It means we’re a transparent, high-quality service provider and everything that comes with it: superior service and response times, no unexpected project fees, absolutely no commission-based upselling, and no cleverly disguised profit-boosting tactics.
What is commission-based upselling? It is a standard industry practice to drive profit by charging margins of ten to thirty percent (or more) on hardware sales. Despite being encouraged to do so by peers, we do not engage in this practice. We are committed to doing things the right way. We do not offer commission-based incentives to any of our technicians. This eliminates conflicts of interest and the potential for unnecessary (and potentially unethical) upselling.
We avoid profit-boosting tactics like aggressive hardware sales, outsourcing your firm’s support and private data to offshore call centers, adding unnecessary project fees to your bill, and forcing you into multi-year contracts.
Risk reduction isn’t about the past; it’s about the future.
We take cybersecurity and risk seriously. That’s why we conduct penetration testing quarterly, exceeding the minimum annual requirement for compliance purposes.
We’re not interested in “good enough” or simply meeting regulatory standards. Our goal isn’t to make you compliant and stop there; it takes time and resources to exceed the minimum.
Why do other MSPs set the bar lower? It’s not necessarily that they don’t care. There’s fiscal logic behind their priorities. They quoted you a low upfront price to lock in your business. Now, they need to maximize their profit margin by minimizing the hours their technicians spend on each client, focusing on upselling hardware at high margins, and identifying as many billable projects as possible.
Our mission is to provide the ultimate experience for every client.
That means we go out of our way to make your IT support simpler, and we invest heavily in the talent and technology it takes to make you genuinely safer.